JOB: Ticket Office Vacancy

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The YCCC Ticket Office is recruiting for a new full time assistant

Job Title: Ticket Office Assistant (Permanent)
Location: Headingley Carnegie Cricket Ground
Hours: 9am-5pm Monday to Friday, as required on Yorkshire CCC and International match days
Salary: c.£12k depending on experience

Background

The Yorkshire County Cricket Club is the most successful cricket club in the English county game and is currently looking for a Ticket Office Assistant to join their busy Customer Relationships function.

Primary role will be to support the Ticket & Membership Office in the sale and administration of tickets and memberships. The role reports directly to the Head of Customer Relationship and is available on a permanent basis. Evening and weekend work will be required, mainly during the cricket season.

Key Responsibilities

Supporting the Ticket & Membership Office on match days and non-match days in customer service and ticket/membership sales
First point of contact for enquiries and sales by telephone and in person
Carrying out administrative duties using systems and processes relevant to the organisation
Assisting with large-scale mailings to members and ticket purchasers
Use of IT packages including Microsoft Outlook, Word, Excel and ticketing software (Venuemaster)
Attend most match days, including at our outground in Scarborough
Supporting other members of the Customer Relationships function as required from time to time at the request of your line manager

Person Specification

Be passionate about delivering excellent customer service
Confident and friendly customer service manner, both on the phone and face to face
Able to communicate at all levels with other members of staff, suppliers and customers
Be able to work as part of a team, but have the ability to work on own initiative
Flexible approach to work
Experience in customer service is required
Experience of Venuemaster would be preferable but not essential
Smartly presented at all times

To apply, email a copy of your CV and covering letter to paul.mitchell@yorkshireccc.com with ‘Ticket Office Assistant’ in the subject line. Closing date for all applications is close of business on Friday 4th May.