JOB VACANCY: Retail Assistant (Permanent)

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IMMEDIATE START. The role reports directly to the Head of Customer Relationships & Communications and is available on a permanent basis. Evening and weekend work will be required, mainly during the cricket season.

Job Title: Retail Assistant (Permanent)
Location: Headingley Carnegie Cricket Ground
Hours: 9am-5pm Monday to Friday, as required on Yorkshire CCC and International match days
Salary: £10k - £12k depending on experience

Background

The Yorkshire County Cricket Club is the most successful cricket club in the English county game is currently looking for a Retail Assistant to join their busy Customer Relationships function. Primary role will be to support the Ticket & Membership Office and the Club Shop in sales of merchandise, tickets and memberships.

The role reports directly to the Head of Customer Relationships & Communications and is available on a permanent basis. Evening and weekend work will be required, mainly during the cricket season.

Key Responsibilities

Supporting the Club Shop Manager on match days and non-match days in stock management, customer service and sales
Supporting the Ticket & Membership Office on match days and non-match days in customer service and ticket/membership sales
Carrying out administrative duties using systems and processes relevant to the organisation
Assisting with mailings to members and ticket purchasers
Use of IT packages including Microsoft Outlook, Word, Excel and ticketing software (Venuemaster)
Attend most match days and cover both functions on a rota basis
Supporting other members of the Customer Relationships & Communications function as required from time to time at the request of your line manager
Person Specification
Be passionate about delivering excellent customer service
Able to communicate at all levels with other members of staff, suppliers and customers
Be able to work as part of a team but have the ability to work on own initiative
Flexible approach to work
Experience in customer service and/or retail sales would be ideal
Experience of Venuemaster would be preferable but not essential
Smartly presented at all times

To apply, email a copy of your CV and covering letter to paul.mitchell@yorkshireccc.com with ‘Retail Assistant’ in the subject line. Closing date for all applications is close of business on Friday 23rd March.

The position requires an immediate start.